Payment & Shipping
Special terms and conditions about deliveries and returns
We use delivery service companies for the countries where we deliver. These services are paid by you unlike otherwise mentioned. Delivery times are just indications. We will do our best to deliver your order as soon as possible.
DESTROYED PACKAGING / TRANSPORT DAMAGES
If a shipment is lost, or you – when picking up the parcel – notice that the outer box is damaged, you should report that to the pick-up service and save a copy of the report for your reference if something is damaged inside the box. If you notice when opening the box, that an item has been damaged during transport, you should immediately report this to us and if possible include a photo of the damaged goods. Send us an email with this report to firstname.lastname@example.org and mark the email “Transport damages”. We will contact you immediately to solve the situation.
We are unable to return any products due to hygienic compliances. Damaged or opened products will not be accepted and no refunds will be made. Freight costs for returns will be covered by the customer. However, when you are not satisfied with your purchase you can send an email to email@example.com. Depending on your reason for returns or exchange, our customer service will help you as much as possible.
If the product does not correspond to the standard expected, please send an email marked “Complaint” to firstname.lastname@example.org stating your order number and describing the nature of the complaint. Please do so as soon as possible after receiving the delivery. We will get back to you immediately to try and solve the problem.